PRIVACY POLICY
Paws In The Country Worcester
Effective Date: 01/09/2024
At Paws In The Country Worcester, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. WHO WE ARE
Paws In The Country Worcester provides dog walking, pet visits, pet care and related services throughout Worcester and surrounding areas.
Contact Details:
Email: pawsinthecountryworcester@gmail.com
Telephone: 07582 327767
Website: www.pawsinthecountryworcester.co.uk
2. INFORMATION WE COLLECT
We may collect and process the following information:
• Name, address, telephone number and email address.
• Emergency contact details.
• Pet information including breed, age, medical history, behavioural information and veterinary details.
• Home access information including keys, alarm codes, key safe codes and entry instructions.
• Booking and payment information.
• Photographs and videos of pets where consent has been provided.
• Communications between you and Paws In The Country Worcester.
3. HOW WE USE YOUR INFORMATION
We collect and process personal information to:
• Provide pet care services safely and effectively.
• Manage bookings and appointments.
• Contact you regarding your pet and our services.
• Respond to emergencies involving your pet.
• Process payments and maintain business records.
• Improve our services.
• Comply with legal and regulatory obligations.
We will only use your information where we have a lawful basis to do so.
4. SHARING YOUR INFORMATION
We will never sell your personal information.
Your information may be shared only when necessary:
• With veterinary professionals during an emergency involving your pet.
• With legal or regulatory authorities if required by law.
• With service providers who assist with business operations where appropriate safeguards are in place.
5. DATA SECURITY
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
Physical records are stored securely and digital records are protected using password-protected devices and accounts.
6. HOW LONG WE KEEP YOUR DATA
We will retain your information only for as long as necessary to:
• Provide services to you.
• Meet legal, tax and accounting obligations.
• Resolve disputes and enforce agreements.
When information is no longer required, it will be securely deleted or destroyed.
7. PHOTOGRAPHS AND SOCIAL MEDIA
Photographs and videos of pets may be used for client updates and promotional purposes only where permission has been granted through our Photo & Video Release Agreement.
No personal information such as your address, telephone number or email address will ever be published without your explicit consent.
8. YOUR RIGHTS
Under UK data protection law, you have the right to:
• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information where appropriate.
• Object to certain processing activities.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO).
9. COOKIES AND WEBSITE USE
Our website may use cookies and similar technologies to improve user experience and monitor website performance. You can manage cookie preferences through your browser settings.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be published on our website and become effective immediately upon posting.
11. CONTACT US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Paws In The Country Worcester
Email: pawsinthecountryworcester@gmail.com
Telephone: 07582 327767
Website: www.pawsinthecountryworcester.co.uk
Create Your Own Website With Webador